Massachusetts Nurses Association

Member Services Assistant

Based in Canton, MA

 

Title: Member Services Assistant
Date: July 28, 2025
Reports to: Director of Membership

POSITION SUMMARY
Overall accountability is for maintenance of MNA database, customer service, dues posting, billing, contract compliance. Responsible for billing, recording, and posting membership dues according to established policies and procedures. The salary range for this position is $48,959 – $53,978.

RESPONSIBILITIES 

• Records and edits membership dues in an accurate and timely basis in accordance with divisional policy.
• Manages technical procedures, balances payroll deduction and processes discrepancy reports within automatic posting program.
• Initiates invoices, bills and initiates collection procedures on all outstanding balances including member payment plans. Reviews collection and write-off process with the Director.
• Verify, maintains and updates all membership databases including member application and new member contacts.
• Facilitates sign-up of employees at MNA collective bargaining facilities, according to established policies. 
• Collaborates with the Division of Finance regarding reconciliation of member payment disputes. 
• Maintains close divisional and interdivisional communication on status of contract compliance.
• Actively promotes benefit programs and markets the association by phone and email via member communication as appropriate.
• Actively promotes recruitment of prospective members and facilitates retention of current members.
• Facilitates recruitment and retention activities through interdivisional communication, support, and consultation.
• Maintains communication with facilities, members, designated committee contacts and staff related to dues deductions, member status, deletions, additions, and problems.
• Provides support and is involved with daily divisional responsibilities such as processing of ingoing/outgoing mail/email, surveys, and address changes.
• Monitors and initiates correction of facility reporting procedures and payment procedures according to their contractual requirements.
• Enforces contract compliance in accordance with divisional policies and procedures.
• Communicates in writing/email, by telephone and through personal contact with members, potential members, and the public, as necessary.
• Provides input and recommendations to enhance the operation and effectiveness of the division.
• Able to multi-task and organizes own workload and establishes priorities.
• Assists with special projects/duties as assigned by the Director of Membership.
• Implements and enforces policies as promulgated by MNA in consultation with the Division Director.
• Provides Receptionist coverage as needed.

QUALIFICATIONS

• 3 or more years customer service experience preferred.
• High school diploma or associate degree preferred. 
• Must be proficient in Microsoft Suite. Additional courses in bookkeeping and data processing preferred.
• Capacity for positive interpersonal relationships with clients, peers, members, and supervisory personnel. Works well with people in all settings.
• At least one year involved in membership dues collection or accounts receivable activity preferred.
• Must be familiar with the operation of computer equipment and software applications. Experience of data management systems (i.e., iMIS, Fontiva, Salesforce etc.) preferred.
• Speed and accuracy in working with figures and attention to detail.
• Analytical ability in problem solving along with integrity and responsibility to handle the Association’s monies.
• Excellent communication and customer service skills in both oral and written forms.
• Ability to work independently and possesses good organizational skills.

TO APPLY
Please submit résumé and cover letter to Nairi Norigian at: nnorigian@mnarn.org.