United Domestic Workers of America
AFSCME Local 3930

Assistant Regional Manager
Organizing & Member Engagement

Based in Santa Maria, CA

 

UDW Overview: 
United Domestic Workers of America, UDW/AFSCME Local 3930 is a statewide labor union that represents more than 200,000 home care and family child care providers in 45 counties in California. Founded in 1979, UDW is a diverse, progressive labor organization that seeks dynamic, committed individuals who will support our members and those for whom they care locally, statewide and at the national level. 

UDW is one of California’s largest labor unions. We consistently support and lead important social justice initiatives like fighting for racial justice, income inequality, and affordable health care for all. We are committed to respect and dignity for seniors, people with disabilities, and the children in our care. We fight for better working conditions and fair pay for home care and child care providers, and full funding for life-saving programs like In-Home Supportive Services (IHSS) and subsidized family child care. For more information about UDW, please visit our website at www.udw.org.

Job Information:
Job Title: Assistant Regional Manager
Job Type: Exempt (Salary)
Department: Organizing & Member Engagement (OME)
Reports to: Regional Manager
Schedule: Monday to Friday, 9:00 AM to 6:00 PM (subject to change) 
Job Location: Santa Maria
Salary Range: $87,000.00/ year to $102,000.00/year 
Work Arrangements: In office 

Job Summary:
The Assistant Regional Manager serves as a key support role to the Regional Manager in overseeing daily operations, supervising assigned staff, and ensuring the successful execution of projects and initiatives. This position is responsible for monitoring progress through proactive leadership and guidance, addressing staff and member needs, and fostering organizational growth in alignment with UDW's mission and values.

• Assist the Regional Manager in overseeing day-to-day operations to ensure projects are completed on time and meet organizational objectives.
• Monitor progress on projects related to member servicing, union campaigns, leadership development, and community outreach.
• Provide regular reports on project status, identifying challenges and recommending solutions to ensure smooth execution.
• Support the implementation of regional plans to expand membership through orientations, meetings, house visits, and special events.
• Collaborate with internal departments (e.g., Communications, Political) to enhance outreach strategies and member education efforts.
• Ensure administrative processes maintain accurate membership data and comply with organizational standards.
• Support the supervision of department staff, providing guidance and feedback to ensure alignment with regional goals.
• Assist in training staff and volunteers in effective organizing strategies, leadership development, and advocacy techniques.
• Monitor employee productivity and provide constructive coaching to improve performance.
• Facilitate communication between upper management and staff to ensure clarity on expectations and organizational priorities.
• Address member concerns or escalation issues promptly while maintaining a focus on delivering excellent service experience.
• Assist in developing initiatives that foster positive organic growth among members.
• Collaborate with community stakeholders to strengthen coalitions around shared goals that benefit members.
• Support the organization of local councils focused on political, human rights, health, and welfare initiatives.
• Assist in preparing research and documentation for contract negotiations.
• Provide administrative support during grievance handling and arbitration processes.
• Collaborate with supervisors to ensure compliance with labor agreements and policies.
• Assist in monitoring regional budgets and expenditures to ensure alignment with financial goals.
• Prepare budget reports and recommendations for the Regional Manager.
• Support the implementation of leadership academies, councils, and training programs for member leaders.
• Identify opportunities for mentoring and developing member leaders.
• Act as a liaison between UDW and community organizations to strengthen partnerships.
• Participate in local events to amplify UDW’s presence and advocacy efforts.
• Analyze membership data to identify trends and areas for improvement.
• Provide actionable insights to the Regional Manager based on data analysis.
• Handle high-level member service issues or emergencies in collaboration with the Regional Manager.
• Develop contingency plans for operational disruptions.
• Develop individualized improvement plans for staff as needed.
• Collaborate with the Regional Manager on long-term planning initiatives.
• Provide input on strategies to align regional activities with organizational goals.
• Ensure compliance with legal requirements, union policies, and procedures across all operations.
• Assist in audits or reviews of regional activities.
• Utilize software platforms to streamline member outreach, reporting, and data management.
• Train staff on new tools or systems used by UDW.
• Assist with department projects and perform other duties as assigned, which are reasonably within the scope of work in this job classification.

Supervisory Responsibilities: 

• Monitor Union Representatives within assigned area(s).
• Develop Union Representative skills of staff and member volunteers. 
• Provide guidance and ensure staff’s compliance with UDW policies and procedures.
• Identify opportunities to lead and train staff and volunteers in developing social justice and civic and community power through local political, human rights, and health & welfare councils. 
• Monitor performance and deadlines goals that comply with the company’s plans and vision and communicate them to subordinates.
• Assist with workflow and ensure that employees understand their duties or delegated tasks.
• Monitor and assist employee productivity and provide constructive feedback and coaching.
• Receive complaints and resolve problems.
• Maintain timekeeping and other records.
• Pass on information from upper management to employees and vice versa.
• Hire and train new employees.
• Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if necessary.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities: 

• Knowledge of labor rights, contract language, PA grievance, political, budget & lobbying plans
• Ability to research, interpret and summarize local, state, and federal laws, policies, and procedures affecting home care workers.
• Effectively prioritize and multi-task assignments and responsibilities
• Ability to identify, develop and execute plans while directing personnel and volunteers.
• Excellent communication skills with proven presentation and speaking abilities.
• Ability to implement plans and procedures across teams while monitoring effectiveness.
• Knowledge of customer service skills, including needs assessments, organizational processes, and quality standards
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and office procedures
• Social orientation preference and effectiveness in working with and connecting with others. 
• Knowledge of the Child Care System in California
• Proficient in Microsoft Office and Canvassing platforms
• Proven experience solving complex issues and problems in a fast-paced environment.
• Ability to establish and maintain rapport and credibility with diverse demographic groups, elected officials, and community organizations.
• A demonstrated commitment to equity and social justice around issues impacting workers and communities.
• Ability to work cooperatively and effectively in cross-functional teams.
• A demonstrated commitment to unions, supporting and developing members’ voices. 
• Strong strategic and critical thinking skills

Preferred Qualifications, Education, and/or Experience: 

• Bachelor’s or master’s degree or equivalent experience in business administration, political science, public affairs, public administration, labor relations, or a related field. 
• 3-5 years’ experience and demonstrated success in the management of staff, programs, and experience working in a political, government, and non-profit environment, supervising multiple teams and projects with competing timelines.
• 3-5 years of labor union or comparable experience
• 3-5 years managing political, legislative, and contract campaigns.
• Excellent analytical and strategic skills to build comprehensive strategies and plans to support various socioeconomic levels. 
• Excellent communication. 
• Excellent written communication, presentations, and public speaking skills
• Excellent computer skills and technology savvy.

Preferred Bilingual Language(s) in either:

• Spanish 
• Vietnamese 
• Korean
• Tagalog
• Russian 
• Assyrian
• Somali
• Arabic

Requirements: 

• Must possess a valid California driver’s license, auto insurance that covers business driving, and an automobile for business use.
• Willingness to work long and irregular hours, often including nights and weekends.
• Willingness to travel. 

Employee Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life / AD&D
• Long Term Disability (LTD)
• 401(k) Savings Plan
• Pension Plan
• Paid Vacation Days
• Paid Sick Leave
• Personal Day (8 hours)
• 16 Paid Holiday
• Floating Holiday
• Upskilling through eLearning platforms 

Physical Demands: 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk and listen. The employee frequently is required to use hands or fingers, handle, or feel objects, tools, or controls. The employee is required to stand, walk; sit; reach with hands and arms; climb or balance, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. 

Work Environment: 
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is primarily exposed to an office-type environment. The employee will frequently work on or around office equipment and furniture. The noise level in the work environment is low to moderate. The employee will frequently work with deadlines under pressure and will occasionally be required to work alone. The employee is occasionally exposed to outdoor environments which can include exposure to vehicles, moving mechanical parts; vibration; odors, fumes, gases, smoke, dust, or airborne particles; and outside weather conditions.

Equal Opportunity Employer:
UDWA is an equal opportunity employer, and, as such, does not discriminate against an employee or applicant based on race, creed, color, age, sex, national origin, marital status, sexual orientation, gender identity, religious affiliation, disability, or any other classification protected from discrimination under applicable law.

Notice of E-Verify Participation: 
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS (888) 897-7781, dhs.gov/e-verify

Women, people of color, people with disabilities, and members of the LGBTQIA+ community are strongly encouraged to apply.

To Apply:
All applications should be emailed to jobs@udw.org