International Union of Bricklayers and Allied Craftworkers

International Union of Bricklayers and Allied Craftworkers

IPF Customer Service Team Leader
Bricklayers & Trowel Trades International Pension Fund

Based in Washington, DC


Are you interested in working for an organization that believes in fair wages, exceptional benefits, safe working conditions and promotes great team spirit? If so, we’d love for you to consider joining our team! Bricklayers & Trowel Trades International Pension Fund (IPF) is currently hiring in the Washington, DC area for the position of Customer Service Team Leader!

The IPF was founded in 1972 and is a defined benefit plan covering 92% of members of the International Union of Bricklayers and Allied Craftworkers (BAC) throughout the U.S.; ensure the retirement security of more than 26,00 U.S. pensioners and beneficiaries. The IPF also provides benefits to over 900 pension and beneficiaries under the IPF-Canada Plan.

The Fund also offers the BAC Save Retirement Savings Plan which offers supplemental security for members consisting of both an Annuity and 401K Plan. Both the BAC Save Annuity and 401(k) Plans have proven track records of assisting members bridging gaps in their finances and improving living standards. Building upon its core mission of ensuring a secure, dignified retirement for skilled Union masonry craftworkers, the IPF strives to deploy the latest technology to administer it’s Plans and adheres to solid investment practices to protect Fund assets. Our participants are the most highly skilled trowel trades craftworkers across the United States and Canada including bricklayers, stone and marble masons, cement masons, plasterers, tile setters, terrazzo and mosaic workers, and pointers/cleaners/caulkers.

The Position:
The Bricklayers and Trowel Trades International Pension Fund (IPF) is seeking a talented individual for our Customer Service department, to serve as a team leader in the Retirement Team Operations. Review written correspondence and applications, Draft and produce content to publish in the IPF Retirement Blueprint and Summary Annual Report as well as the BAC Journal, Process enrollments for the BACSave 401(k) Plan.

Duties and Responsibilities:

  • Oversee daily activities of Retirement Services Team Operations.
  • Review written correspondence and applications for the International Retirement Savings Plan (RSP) to determine eligibility for withdrawal including Required Minimum Distribution (RMD) calculations, QDRO calculations and estimated monthly benefit payments.
  • Corresponds to Plan participants, their beneficiaries, and local representatives in writing and verbally regarding eligibility to benefits under the RSP.
  • Review and update RSP applicant ta and Direct Deposit information prior to transmitting the monthly RSP approval file to Comerica Bank
  • Draft and Produce content to publish in the IPF Retirement Blueprint, Summary Annual Report, BAC Journal, and other mailings including updating the BACBenefits.org website.
  • Assist with providing monthly RSP withdrawal Administrative Committee Meeting Report and monthly banking reports.
  • Coordinate and provide IPF employer withdrawal liability assessments and estimates with Fund counsel/actuary/Local Union and IU officers.
  • Provide contractors and their accountants with annual funding request in line with FASB requirements.
  • Maintain and update application forms as needed for the International Retirement Savings Plan and 401(k) Plans.
  • Process enrollment forms for the BACSave 401(k) Plan.
  • Review eligibility and process applications received for the BACSave 401(k) Plan.
  • Research participant delinquent hours inquiries to verify supporting documents (Local records, pay stubs, W-2).
  • Provides support to the IPF Member Services and Pension Payroll Departments so that customer service calls are answered in a timely, efficient, and knowledgeable manner.
  • Performs all necessary supervisory functions to effectively and efficiently manage the personnel assigned.
  • Ensures proper training of Customer Service Team and personnel assigned.
  • Performs other duties/projects.

Knowledge, Skills, and Abilities Required:

  • Requires proficiency in basic arithmetic and ability to perform mathematical computations relating to the calculation of benefits.
  • Ability to read, understand, and apply the Rules and Regulations of the RSP and merged Local Plans accurately to determine eligibility for benefits.
  • Ability to problem solve, set goals, create, and implement action plans and evaluate processes and results.
  • Prior supervisory experience preferred.
  • Superior writing, communication, presentation, and interpersonal skills with the ability to collaborate and communicate across a variety of communication platforms.
  • Must be self-motivated, responsible and have a strong audit or payroll background.
  • Excellent problem solving/judgement skills, and high level of attention to detail and accuracy.
  • Strong organizational skills and the ability to work under pressure and meet tight deadlines (monthly and annually)
  • Excellent skills using Microsoft Office Products and Internet Explorer for research.
  • Must be able to communicate effectively, orally, and in writing.
  • Work experience in a Taft-Hartley multi-employer environment preferred.
  • Excellent technical knowledge of defined benefit and defined contribution pension scheme

Position Type / Expected Hours of Work
This is a full-time salary position. This position reports to the Communications Director.

Salary Range: $85,000 – $100,000

Benefits: Comprehensive benefits package, includes but is not limited to:

  • 100% Employer Paid Health and Prescriptions for Employee and Family
  • 100% Employer Paid Dental and Vision for Employee and Family
  • 100% Employer Paid Life insurance for Employee
  • Legal Services Free for the Employee
  • Free Coffee, Juice, and Soda for Employees
  • On-site Gym with Free Access for Employees
  • Robust Vacation, Sick and Holiday Leave
  • Transportation Subsidy

Schedule: Monday to Friday

Location: On-site - Washington, DC

Application Process:
To apply to this exceptional and rewarding opportunity, please submit applications/bids to Human Resources attention:

Human Resources Manager
Email Subject Line: IPF Customer Service Team Leader

BAC is an Equal Employment Opportunity employer. People of color, people with disabilities, LGBTIQ people, veterans and women are all especially encouraged to apply. We take pride in our pluralistic community and continue to seek excellence through diversity and inclusion.

WHEN APPLYING: Be sure to indicate that you saw this information at UNIONJOBS.COM.