New York State Nurses Association

New York State Nurses Association

Membership Services Representative
Part Time

Based in New York City, NY


The New York State Nurses Association is a labor organization of over 40,000 frontline nurses standing together for strength at work, nursing practice, safe staffing, and healthcare for all. We are New York's largest union and professional association for registered nurses.

Collect and record member information we need to maintain our union and win strong contracts; including dues records, contact information, action & event participation, and assessments. Respond to member inquiries by phone or written correspondences.

Reports to the Manager of Membership Services.

Membership Data Base Files

  • Maintain all membership database files, including the creation and updating of collective bargaining unit, mailing contact information, action & event participation and assessments. Process seniority lists, new hires, terminations, data collected by field staff, and leaves of absence information.

Application Processing

  • Accept, process, and assign membership to applicants. Determine correct dues rate, region, and category for all applicants.

Facility Payroll Processing

  • Accurately process payroll deduction lists of dues payments received from collective bargaining unit and voluntary facilities according to established procedures. Determine deactivation of membership for those persons for which no deduction was received according to established policy. Balance payroll monies received against total deductions processed and follows-up with the facility regarding any discrepancy.

Member Communications

  • Representatives have daily contact with members and are required to accurately and professionally represent the association and its policies. This requires a complete understanding of our membership policies and the capability to clearly communicate it to our members in both a verbal and written context.
  • Accurately compose individualized correspondence in response to inquiries from members, as well as from verbal instructions or notes from the manager or department director.
  • Review outgoing correspondence and sign and release routine letters or has manager review special correspondence prior to mailing. Prepare routine transmittals of payroll deduction cards, requests for seniority lists, and routine form letters to facilities, members, non-members, and staff.
  • Maintain departmental records of correspondence.

Delinquency Processing

  • Accurately prepare correspondence to collective bargaining unit non-members and respective facilities, as approved by the Manager, Processing and Collections, according to established procedures.
  • Maintain current knowledge of association's 2.02/delinquency procedures and legal requirements.
  • Communicate both orally and written, with collective bargaining unit representatives and staff, providing rosters and information as requested or needed.
  • Maintain ledgers of delinquency accounts for collective bargaining unit non- members on spreadsheet.
  • Maintain accurate and complete files of 2.02/delinquency accounts.

Refund Processing

  • Process refunds of duplicate dues/agency shop monies as appropriate and approved by the Manager, Process and Collections, according to established procedures.


  • Service members, take clear and concise messages, and transfer calls as appropriate in a proficient and professional manner.
  • Handle calls to and from prospective members, facilities, and staff in a proficient and professional manner and as necessary.
  • Require complete understanding of association policies and ability to communicate clearly to members.


  • Maintain an organized and concise filing system in a timely fashion, removing unnecessary materials according to departmental and archival guidelines.


  • Prepare all mailings at the direction of the manager and/or department director according to established procedures.
  • Maintain records of mailings.


  • Photocopy requested materials in a timely fashion.


  • Assist with Convention registration as assigned by Manager (travel is required).

Related Activities

  • Meet with the manager on a regular basis or as needed to discuss work assignments, priorities, and plans for improving procedures and/or effective working relationships.
  • Relieve other departmental personnel and switchboard operator as assigned.
  • Accounts Receivable duties will include, but are not limited to, the processing, verification, and batch control of incoming cash, lock box, and credit card transactions.
  • Schedule time off in consultation with the Manager, Processing and Collections.
  • Maintain current knowledge of overall association office policies, procedures, and practices effecting all departmental and association activities.
  • Perform other related activities, which may be required in advancing the mission, purposes, and interests of the association.

Note: Every effort has been made to make this description as complete and comprehensive as possible. However, it in no way states or implies that these are the only duties required of the position. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is a logical assignment within the position.

We are committed to fostering an organizational culture of diversity and inclusion. Women, minorities, people of color, individuals with disabilities, and members of the LGBTQ+ community are strongly encouraged to apply.

NYSNA takes the health of their employees, families, members’ and communities very seriously. Proof of Covid-19 vaccination is required as a condition of employment

To Apply:
All interested candidates should e-mail their résumés to: Employment@nysna.org Subject: "Membership Services Representative-Part Time"

WHEN APPLYING: Be sure to indicate that you saw this information at UNIONJOBS.COM.