American Federation of State, County, and Municipal Employees

American Federation of State, County, and Municipal Employees

Customer Service Representative
Mail Fulfillment Administration Department

Based in Washington, DC


OPEIU Grade A2
Customer Service Representative – Mail Fulfillment
Administration Department
Location: Headquarters - Washington, DC
Starting Salary: $39,697

This position provides general and clerical support and related work as required by the Administration Department. The primary function of this position is to provide excellent customer service to AFSCME staff, affiliates and members. Offering mail and merchandise fulfillment, document scanning, product inventory and responding to general service requests.


  • Receive and process incoming customer service requests following instructions to meet deadlines.
  • Operate all mailroom and fulfillment equipment including an address printer, folding machine, 3-hole punch drill, signature and binding machines, laminating device, cutter, and envelope opener.
  • Prepare and assemble mailing materials and packages to include labeling, collating, and sealing.
  • Collects PEOPLE merchandise for inventory. Enters and updates inventory database records and reconcile quantities on orders that are fulfilled.
  • Intakes all procured merchandise. Forwards packing slips to Procurement Buyer and delivers or routes to designated locations to be determined by management
  • Assigns new boxes for short term storage on the Hill, moves to appropriate row and rack, scan in location, box, department and enter description. Ability to recall boxes from the Hill and assigns them appropriately.
  • Performs quality checks to ensure accuracy and consistency of work performed in mail fulfillment and the mailroom.
  • Receives documents for scanning. Organizes, scan and save to correct folder and provide follow-up to customer.
  • Sorts, scans and delivers US Mail and Interoffice Mail. Delivers commercial carrier letters and packages within both AFSCME HQ locations.
  • Responsible for receiving, inspecting, and recording all inbound products, delivery of products and incoming packages. Maintain orderly and organized temporary hold area for products/packages.
  • Perform a variety of the Administration department’s functions including, switchboard coverage, guard desk coverage, driving assignments, mail processing, deliveries to include supplies and packages, inventory, stocking, shipping, conference room setup and breakdown, and office moves.
  • May be required to perform other related duties as assigned and work overtime as needed.


  • Graduation from high school or equivalent.


  • Specific administration experience can be obtained through a combination of previous experience in a mailroom or facilities support position with strong customer service skills.
  • Knowledge of electronic postage machines, copy machines, binding and signature machines. In addition to a general working knowledge of mailroom, inventory and supply equipment and procedures.
  • Thorough understanding of how to operate office and mailroom equipment in a safe manner.
  • Proficient in MS Office with a strong background using Excel and Outlook. Working knowledge of Office 365, MS Teams and Zoom.
  • Written and verbal communication skills proficient to exchange routine information.
  • Ability to use proper grammar and spelling to compose general correspondence.
  • Ability to comprehend instructions both verbally and written.
  • Ability to quickly comprehend the union environment.
  • Positive and customer focused attitude in a fast paced and changing environment.
  • Valid driver's license required.
  • Ability to work overtime as needed.

To Apply:
Please submit résumé and cover letter to: recruiting@afscme.org.

**A Skills Assessment may be required of all candidates.**

Posting Date: June 10, 2021

AFSCME is an equal opportunity employer, and, as such, does not discriminate against an employee or applicant on the basis of race, creed, color, age, sex, national origin, marital status, sexual orientation, gender identity, religious affiliation, disability, or any other classification protected from discrimination under applicable law.

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