SENIOR PC TECHNICAL SUPPORT SPECIALIST

Department or Director(s):      Information Technology
Location: 275 Seventh Avenue – 11th Floor
Bargaining Unit:    
Level:                                      
Reports to: Deputy Director, I.T.

Summary:

Under the general direction of the Deputy Director, I.T., the Sr. PC Technical Support Specialist provides technical and educational support to UNITE HERE’s end users.  Diagnosis and repair of personal computers, laptops, printers, cell phones and other electronic equipment problems that increase user productivity.
 

Job Responsibilities (include but are not limited to):

• Ability to work independently on the resolution of all hardware and software end user problems
• Maintains knowledge of developing technology advancements and evaluates potential internal uses
• Maintains video conferencing equipment, scheduling and troubleshooting all discrepancies
• Knowledge of network infrastructure and backup protocols
• Evaluates and prioritizes requests for computer hardware and software to be purchased and/or added to one of UNITE HERE’s local area networks.
• Provides ongoing support to the PC and Macintosh users in the daily use of the systems implemented, including but not limited to training users, answering questions and suggesting methods to increase user productivity. 
• Suggest standards for desktops, laptops etc. that allows the best support options
• Track calls in the Help Desk database with timely status updates.
• Acts as a liaison between users and computer maintenance service company, if unable to resolve work requests.  Updates Help Desk database used to track work request calls and dispositions.
• Maintains accurate inventory of all hardware and software assets
• Solicits vendor pricing for hardware and software purchases.  Prepares purchase orders.  Gathers supporting documentation for payment of invoices.
• Orders supply items for computer room equipment (e.g., backup tapes, blank diskettes).
• Assists in the implementation of database applications.  Implementation phases include systems design, development and modification, testing, documentation, training and post implementation review.

Job Requirements/Qualifications:

• Education or equivalent experience: BS in computer science, CNE or MCSE certifications, or equivalent work experience trouble shooting PCs and MACs in a high-pressured office environment.

• Specialized knowledge or skills: Knowledge of local area networks, PC hardware, printers, and PC software such as Microsoft Word, Microsoft Excel, Microsoft PowerPoint and Support Magic Help Desk software.

• Additional qualifications: Interested in improving productivity with computers; excellent hardware and software troubleshooting, problem solving and interpersonal skills.

TO APPLY:

Please fax your résumé and cover letter no to Human Resources at 646-313-5480 or you can email your résumé and cover letter to hr@unitehere.org

WHEN APPLYING: Be sure to indicate that you saw this information online at UNIONJOBS.COM. Do not just say the Internet.