Membership Support Specialist

Based in Austin, TX

Texas AFT/AMP is seeking a Membership Specialist for our Austin office. The position is supervised by the Administrative Services Coordinator. This position works with other state and national staff representing the Texas AFT and the American Federation of Teachers (AFT) as well as over 600 school districts in the State of Texas. This position involves data entry and customer service with the Texas AFT/AMP project. Applicants should have a working knowledge of unions and a strong commitment to the labor movement.

This position is for a Membership Support Specialist for the AFT/AMP Project. Membership Support Specialist provide basic membership support, interact with school districts for the collection of member dues, process applications, correspond with members and staff, assist with filing, shipping and large mailings as assigned, answer multi-line phones, enter data, and other clerical duties as assigned.

Send résumé, cover letter, and at least two (2) professional references to by clicking on the link provided below –

Please provide a cover letter, résumé and the names/addresses/telephone numbers of at least two (2) references we may contact regarding your possible employment.

DEADLINE TO APPLY: April 1, 2018


  • Enter membership applications into database. Address errors, missing information and general questions with members, regional secretaries and ISD payroll contacts.
  • Post monthly payroll deduction payments from Texas ISD’S. Address errors, missing information and general questions with members, regional secretaries and ISD payroll contacts.
  • Assist secretaries with database issues, questions, adding worksites, districts, etc.
  • Maintain and update ISD payroll contact list and distribute appropriately
  • Coordinate and provide monthly payroll deduction reports/applications to all appropriate ISD payroll contacts and field questions and concerns as a result of reports
  • Process cancellations and refund requests
  • Answer member questions and concerns regarding dues, membership cards, cancellations, website problems, service issues, etc.; take applications over the phone from new members, if necessary
  • Main contact for all Texas ISD’S regarding payroll deduction and associated issues
  • Maintain integrity of the database by providing updates and corrections (thru reports pulled by office manager); finding and resolving “bugs” with office manager.
  • Process credit card payments and declines and mail out member receipts
  • Manage special projects (i.e. database cleanup, incorrect dues payments, no payments from ISD’S etc.) as assigned by office manager
  • Compose letters/email to members as necessary (incorrect dues amounts, duplicate payments, etc.)
  • Respond to all email requests for member assistance from Headquarters.


  • Prior Clerical experience in the following:
    • Answering multi line telephones
    • Professional customer service skills
    • Data entry
    • Proficient in Word and Excel
    • Strong Commitment to the labor movement
    • Computer literacy required, some database experience preferred
    • Reliable transportation and a valid driver’s license

COMPENSATION: $42,000.00 per year

HOURS: 8-5 Monday – Friday

Equal Employment Opportunity and all are encouraged to apply.

WHEN APPLYING: Be sure to indicate that you saw this information at UNIONJOBS.COM.